At Elora Electronics & Home Appliance, we are committed to delivering high-quality service and support to ensure your appliances and electronics run smoothly and reliably. Please read our service policy below to understand our service terms, procedures, and customer commitments.

1. Service Coverage

We offer installation, repair, and maintenance services for a wide range of electronics and home appliances, including but not limited to:​

• All products purchased from Elora or authorized dealers.

2. Service Hours

• Monday to Saturday: 9:00 AM – 6:00 PM

• Closed on Sundays and Public Holidays

• Emergency services may be available upon request and subject to technician availability.

3. Warranty Service

• Products covered under manufacturer warranty will receive free repair services for eligible issues as per brand guidelines.

• Proof of purchase and valid warranty documentation must be presented at the time of service.

• Physical damage, unauthorized repairs, or misuse will void the warranty.

4. Out-of-Warranty Service

• Products not under warranty will be serviced at standard rates.

• A diagnostic fee may apply, which will be communicated prior to service.

• Cost estimates (including parts and labor) will be provided before repairs proceed.

5. Service Booking & Turnaround Time

• You can book a service through our website, call center, or in-store.

• We aim to schedule service visits within 24–48 hours of request (excluding weekends/holidays).

• Repair time depends on the issue complexity and parts availability. We will keep you updated throughout the process.

6. Replacement Parts

• We use only genuine, brand-authorized parts for all repairs.

• All replaced parts carry a limited warranty (duration varies by brand and type).

7. Cancellation & Rescheduling

• Appointments can be rescheduled or canceled up to 12 hours in advance with no charge.

• Last-minute cancellations may be subject to a nominal fee.

8. Customer Responsibilities

• Ensure the appliance is accessible and free from any obstructions before the technician arrives.

• An adult (18+) must be present during all service visits.

• Report any dissatisfaction within 7 days of service completion.

9. Liability

• Elora Electronics is not liable for any loss or damage caused by misuse, unauthorized repairs, or third-party interference.

• We are not responsible for data loss on smart devices. Please back up important data before service.

10. Feedback & Support

​